Bank of America Financial Center in 190 West Cartwright Road

Customer Reviews about Bank of America Financial Center:

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  By far the worst experience ever!! The manager Selena Rayo has no type of customer service skills! She's shows no empathy for the situation that I had. she stated due to my relationship with the bank i was not able to get a 10.00 fee waived for the cashiers check I was buying for my first home! I've been banking with Bank of America since I was 16 years old that is well over 10 years of "relationship" obviously that was not enough for her! I'll take my relationship to another bank and I hope she understands that my family owns over 10 business that all have Bank of America business accounts and because of her all will be closed and going to another bank that values my "relationship" also I am an employee, and still could not waive fee! Selena Rayo, has seriously gave Bank of America a bad name!
  By Loera Jes, June 07, 2017
• ★ ☆ ☆ ☆ ☆
  Great people who work here but desperately need more workers!!! They only have 2 tellers and there's always a line. Please hire more people!!!!!!!!!!
  By Ruth Jackson, May 29, 2017
• ★ ☆ ☆ ☆ ☆
  I went inside the branch to see if they could help me with a check process. One of the employees there said that because of the holidays my check wasn't going to be processed in time. I asked him if there was anything that we could do, and he said no but he could get me on the phone with customer service. I asked "what are they going to do for me?", and he clearly said "tell you the same thing I'm telling you." I don't need to waste my time on a phone to hear the same thing he told me. What made this a horrible experience is that the employee didn't even attempt to help me, only wanted to get me on the phone with customer service. Isn't he there to be customer service? Horrible customer service branch. And this is not the first time I have been disappointed with with services. One time I got there at 9am and they were still closed because "it was taking them a while to open up". There were like 6 people waiting to go in. Pretty close to closing my account with them.
  By Jesse Camargo, January 08, 2017

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